Call: (208) 477-1524
What should I do before a Cleaner arrives?
We recommend advising your house cleaner about your priorities and expectations for the cleaning service, along with any instructions regarding pets, keys, alarms, or any other specific issues related to your home. To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean.
Do I need to be home for every cleaning service?
No. Because we work on an 8:30 a.m. to 6 p.m. schedule, Monday to Saturday most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.
What if something is missed?
The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
How do I pay?
Payments are due on the day of your scheduled service. We prefer Credit Card and usually retain Credit Card info in our system and will charge the card after service is completed. Check is also accepted many customers leave payment on the kitchen counter at the time of service. If you do choose to write us a check, please make it payable to Boise Cleaning Services.
Are you okay with pets being in the home during a cleaning service?
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.