Call: (208) 477-1524
What should I do before a Cleaner arrives?
We recommend advising your office cleaner about your priorities and expectations for the cleaning service, along with any instructions regarding offices, keys, alarms, or any other specific issues related to your office. To ensure maximum efficiency, we ask that you pick up any items or other items before we arrive.
Do I need to be at the office for every cleaning service?
Because we work on an 8:30 a.m. to 6 p.m. schedule, Monday to Saturday most of our customers are in the office when we arrive. In case of after hours or on a Saturday our insured housecleaning professionals should be provided with a spare key or entry code prior to arrival.
What if something is missed?
The cleaning methods we use ensure that your office or facility receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
How do I pay?
Payments are due on the day of your scheduled service. We prefer Credit Card and usually retain Credit Card info in our system and will charge the card after service is completed. Check is also accepted many customers leave payment on the reception desk at the time of service. If you do choose to write us a check, please make it payable to Boise Cleaning Services.